You can feel safe and secure
when using DatingDirect.com because:
- When you exchange messages with someone on DatingDirect.com, you know that like you, they have purchased a subscription and are genuinely looking to meet new people...
- We don't rely on machines to keep our site safe: everything you see on members' profiles has been manually checked and approved. Our UK customer service team also monitors the site in real time, and is on hand to take immediate action in response to complaints.
- You can also browse discreetly using the unavailable mode, blacklist individual members to block them from contacting you, and alert the moderation team of any complaints at the click of a button.
The confidence chart: our five key promises
DatingDirect.com's top priority is to ensure a friendly, secure and quality environment to meet people.
To this end, DatingDirect.com makes five promises to you with its confidence chart.
Promise number 1: Your security
Your membership fee enables us to employ over 100 customer service agents who are responsible for monitoring and controlling our sites. Part of their role is to identify and respond to any serious inappropriate behaviour by a member. If you experience any inappropriate behaviour from another member you can report this at any time by clicking on the link to "Let the moderation team know" which is available on all profiles or "Report abuse" in DatingDirect.com messenger. Our DatingDirect.com Customer Service team checks and analyses every report of this kind and will take the relevant action if the behaviour is deemed inappropriate - including totally removing the member from our site. Your comments are automatically transferred to the relevant department and the DatingDirect.com Customer Service team will answer your email as quickly as possible. We appreciate your feedback as it helps us to improve the quality of our service on a daily basis.
Promise number 2: Protecting your personal information
DatingDirect.com will never share any of your personal data with other members. Your email address and telephone number are strictly confidential and under no circumstances will we share this information with any other members on our site. You and you alone decide whether and when you want to share this information with another member.
Promise number 3: Verifying profile information
We systematically check all personal ads, photos, and videos before putting them online on DatingDirect.com. DatingDirect.com has over 100 employees of more than 10 nationalities who moderate our site. Our moderators review all the information submitted by members and then decide whether the information can be published or whether it needs to be rejected. Moderators check photos twice before deciding whether to accept or reject them. Moderators review the audio and visual content of videos before they can be uploaded. Our team also verifies whether the information given in a member's profile is consistent with the related photo, description or video. DatingDirect.com ensures that member profiles fully comply with our general terms of use. We reject any photos, personal ads, or videos which are improper, vulgar, or do not comply with the spirit of our service.
Promise number 4: Protecting your peace of mind
DatingDirect.com has a blacklist function which allows you to block contact from another member. This function prevents a blacklisted member from writing to you or inviting you to chat. Premier Select members can also activate the "unavailable mode" function, allowing them to browse profiles without triggering pop-up alerts.
Promise number 5: A service you can trust
DatingDirect.com will never create fake profiles to artificially increase the list of people you can meet. DatingDirect.com will also never employ hostesses or events services aimed to increase the number of contacts, messages and discussions on the site.